Free Technical Support

As a customer of Computer Triage, you receive a valuable benefit of technical support for any hardware or software you currently have.  In addition, you can ask for advice, workarounds, and quick solutions anytime by e-mailing or calling us.

Computers are used everywhere today and will continue to be a part of our lives now and in the future.  But, by using computers there are some risks, responsibilities, and service information you should be aware.  The following are just a few:

 Do you back up your data on a regular basis?

While backing up your data to an external drive, CD/DVD discs, or on your local network share is a good start, it is far from being a complete backup strategy.  Let us help identify what type of backup strategy fits your particular environment.

 Do you know if your business or home wireless (Wi-Fi) network is open and unsecure?

If your wireless network is open and insecure, you could possibly be legally liable for the actions of others that use your wireless network when connected to the Internet.  By properly securing your wireless network, you can help prevent those hackers or Internet service leeches from potentially accessing your data and ultimately sell or use your personal information to commit fraud.  Call us today to help secure your wireless network today!

 Do you have children you would like to monitor when they are surfing the Web on the Internet?

There are numerous free and low-cost solutions for doing this.  Schedule a consultation visit with us now to learn how.

 Do you know the difference between a weak and strong password?

If your password is "weak" or easy to guess, not only other people, but malicious software like worms can compromise your computer and its resources.  Learn how to manage and create strong passwords the easy way.

 Do you know that when you delete a file, the file itself is not really deleted and is almost always recoverable?

Data recovery can be achieved at the file, file system, partition, or hardware level.  If you accidentally deleted a file or files, formatted your drive, or deleted a partition, we can help recover your data if the area the data was in has not been overwritten with any new data.  If we are unable to recover data using specialized software, we can still help by offering a specialized data recovery company partner that use special clean rooms and methods to recover data from physically damages storage devices.  Because of the special arrangement we have made, we are authorized to offer you special discounted rates.

 Do you know that somebody could be silently monitoring and recording what you are doing on your computer?

Malware, or malicious software (see more about this later under the "Facts" section) can infect your computer and network quickly, if not properly protected.  If you are currently infected, we will clean out these nasty applications or code wherever they may hide and help you prevent infection in the future.  Ask us how to prevent malware from infecting your computer.

 Did you accidentally spill liquid on or inside your desktop or laptop/notebook computer?

While this is very unfortunate, your computer may be repairable  The first thing you need to do is remove power from the device if safe to do so.  This means AC (wall outlet) as well as DC (battery) voltage.  But you must contact us immediately so we can act quickly to properly handle this time-sensitive repair as soon as possible.  Don't wait to call us!

 Do you know that most computer repairs are more cost-effective than purchasing a brand new computer?

Simply upgrading the hardware or making configuration changes can increase the performance of your computer as well as help save your hard earned money. As a matter of fact, some of our computers are 9 years old and running strong for their life cycle because we maintain our computers regularly.  Let us help identify what your computer is used for and we will make recommendations and customizations accordingly.  There are numerous customized components manufactured today which allow for endless computer configurations and uses.  Ask us what they are and how to save!

 Do you know that by not maintaining your computer can result in a sudden computer failure and or corrupted data?

By maintaining your computer on a regular basis like you do with your car, you can be reassured that your computer is reliable and performing at its best for many years.  We start by physically cleaning the inside of your computer, outside of the computer, and everything in between.  Get your computer in shape now!

 Do you have a slow or unresponsive computer and wish it ran like it did on the first day you started using it?

Identifying the problem is either in hardware, software, or in the computer configuration itself.  We will identify what the culprit is and correct it.  This falls into performance tuning, but may also be included in our preventive maintenance service.  Find out more by contacting us today!

 Do you feel any pain in your back, neck, hands, or arms when using your computer at home or work?

It is critical that your computer workstation environment is ergonomically fit around you. If it isn't, you will suffer with chronic pain until the problem is eliminated.  Ask us to perform an ergonomic evaluation for you to pinpoint the trouble areas!

 Do you receive more SPAM e-mail than legitimate e-mail?

SPAM will most certainly be around as long as computers are, but there are ways to reduce it.  Ask us how and we will reduce the SPAM you receive on average by 50%.  Contact us today to schedule an appointment to save you more time!

 Do you have an older computer program that you would like to use, but can't with your current operating system?

In most cases, this is not a problem depending on the requirements.  Let us show you how this can be done rather easily.